Customer Service Improvement Strategies in Operations Management. Vifada Management and Social Sciences, [S. l.], v. 2, n. 1, p. 54–72, 2024. DOI: 10.70184/eawyft83. Disponível em: https://jurnal.vifada.id/index.php/amar/article/view/111. Acesso em: 27 aug. 2025.