Vifada Management and Social Sciences is a scholarly journal published by Yayasan Vifada Cendikia Indonesia and operates under a double-anonymous peer review system to ensure objectivity, academic rigor, and integrity in the publication process. The journal is published biannually, with issues released in January–June and July–December, and is officially registered with E-ISSN 2987-1999. To maintain high academic standards, every manuscript submitted to Vifada Management and Social Sciences undergoes a multi-stage evaluation process. The initial screening is conducted by the editorial team to assess the manuscript’s alignment with the journal’s aims and scope, originality, methodological soundness, reference adequacy, compliance with the journal template, and similarity index, which is examined using Turnitin. Manuscripts that successfully pass the editorial assessment are then forwarded to at least two independent expert reviewers under a double-blind review process, in which the identities of both authors and reviewers are kept strictly confidential. Reviewers are selected based on their expertise and scholarly background relevant to the manuscript’s subject area. Their evaluations focus on the manuscript’s scientific contribution, clarity, methodological rigor, and relevance. The reviewers’ comments and recommendations are communicated to the corresponding author through the editor for revision and response. Based on the reviewers’ feedback and the author’s revisions, the editorial board deliberates to reach a final decision regarding acceptance, revision, or rejection. The final editorial decision is then formally communicated to the corresponding author. All articles accepted and published in Vifada Management and Social Sciences are made freely and permanently available under an Open Access model and are licensed under the Creative Commons Attribution License (CC BY 4.0), ensuring broad dissemination, accessibility, and proper attribution of scholarly work. Editor-in-Chief Dr. Amar Sani, S.I.P., M.Hum. Journal Identification e-ISSN: 2987-1999 Publication Frequency Published biannually (two issues per year)
Authors retain the full copyright of their published articles. By submitting and publishing their work, authors grant Vifada Management and Social Sciences the right of first publication. All published articles are simultaneously licensed under the Creative Commons Attribution License (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided that the original author(s) and the initial publication in this journal are properly acknowledged.
Analysis Of Internal Control And Internal Audit On Financial Performance Through Good Corporate Governance
Purpose:This study aims to examine the effect of internal control and internal audit on financial performance, with Good Corporate Governance serving as a mediating variable, at PT. Pegadaian Malang Branch. Research Design and Methodology: A quantitative research design was employed, involving 73 respondents. Data were collected via questionnaires and analyzed using the Partial Least Square (PLS) method with SmartPLS 3.0 to test the relationships among the variables. Findings and Discussion: The results show that both internal control and internal audit have a positive and significant impact on financial performance. Additionally, Good Corporate Governance was found to mediate these relationships, enhancing the effect of internal control and internal audit on financial outcomes. These findings highlight the critical role of integrating governance practices and internal oversight to improve operational efficiency, financial reporting accuracy, and overall company profitability. Implications:This study provides practical insights for management to strengthen governance structures, enhance the effectiveness of internal supervision, and ensure sustainable financial performance and corporate reputation
Financial Management, Accounting, and Corporate Finance
Copyright (c) 2025 Eny Lestari Widarni (Author) https://creativecommons.org/licenses/by/4.0
Analysis of the Demographic Bonus Phenomenon in the Province of North Kalimantan
Purpose: This study investigates the role of the demographic bonus in shaping economic growth and labor market outcomes in North Kalimantan Province. Specifically, it examines its effects on GRDP, labor force participation rate (LFPR), and open unemployment rate (OUR), while contributing to the limited empirical evidence at the sub-provincial level and offering implications for evidence-based regional policy. Research Design and Methodology: This study employs a quantitative descriptive approach using secondary data from the Central Bureau of Statistics (CBS) for the period 2018–2023. The unit of analysis covers regencies and cities in North Kalimantan Province. The study examines one independent variable (demographic bonus) and three dependent variables: gross regional domestic product (GRDP), labor force participation rate (LFPR), and open unemployment rate (OUR). Data analysis techniques include descriptive analysis, sign test, and panel data regression using the Common Effect Model (CEM), Fixed Effect Model (FEM), and Random Effect Model (REM). The best model is selected through Chow, Hausman, and Lagrange Multiplier tests. Classical assumption tests are also conducted to ensure the validity of the model. Findings and Discussion: The results show that the demographic bonus has a significant effect on gross regional domestic product (GRDP), the labor force participation rate (LFPR), and the open unemployment rate (OUR). Implications: This research indicates the need for government policy strategies in utilizing the demographic bonus to improve the quality of human resources and develop work programs that can absorb labour optimally.
Economics, Development Economics, and Behavioral Economics
Copyright (c) 2025 Ariani Ariani, Charitin Devi, Wong Sing Yun (Author) https://creativecommons.org/licenses/by/4.0
Leadership Effectiveness, Competency Development, and Educational Staff Performance:
Purpose: Digital transformation in higher education demands improved performance from educational staff who are adaptable and professional. However, there remains a gap between the demands of digitalisation and the readiness of human resources, particularly in terms of competencies, leadership, and digital literacy. This study aims to analyse the influence of effective leadership, competency development, and digital literacy on the performance of educational staff, both directly and indirectly through job satisfaction, as well as to test the moderating role of digital literacy. Research Design and Methodology: This study employs a quantitative approach using explanatory research methodology. The study population consists of educational staff at private higher education institutions in West Java Province, with a sample size of 100 respondents selected via purposive sampling. Data collection was conducted using a questionnaire with a Likert scale, and data analysis utilised Structural Equation Modelling based on Partial Least Squares (SEM-PLS). The research was conducted between January and March 2025. Findings and Discussion: The results indicate that competency development, effective leadership, and digital literacy play a role in enhancing job satisfaction and the performance of educational staff. Job satisfaction was found to be a key mediating factor in the relationship between organisational variables and performance, whilst digital literacy acts as a moderating factor in this relationship. These findings indicate that improved performance is determined not only by technical factors but also by psychological aspects and the ability to adapt to technology. Implications: The implications of this research emphasise the importance of digital-based competency development strategies, adaptive leadership, and the strengthening of digital literacy to enhance the performance of educational staff in a sustainable manner.
Information Technology Management and Digital Transformation
Copyright (c) 2025 Farid Riadi, Dini Riani (Author) https://creativecommons.org/licenses/by/4.0
Marketing Mix (Product, Price, Promotion, and Location) on Sales Volume of Micro, Small, and Medium Enterprises (MSMEs) in South Sulawesi
This study aims to examine the effect of marketing mix elements—product, price, and place on sales volume among Micro, Small, and Medium Enterprises (MSMEs) in South Sulawesi. It also seeks to provide empirical insights into the role of these factors in supporting firms’ sales performance. This research adopts a quantitative descriptive approach using secondary data obtained from literature review and company documentation. The data were analyzed using multiple linear regression, preceded by classical assumption tests to ensure the robustness and validity of the model. The findings reveal that product has a negative and significant effect on sales volume, indicating that improvements in product attributes do not necessarily lead to increased sales. Price demonstrates a positive and significant effect, suggesting that appropriate pricing strategies play a crucial role in driving sales performance. Meanwhile, place shows a negative and insignificant effect, implying that location has not yet become a primary determinant in consumers’ purchasing decisions. This study provides practical implications for business managers to prioritize competitive pricing strategies, reevaluate product management, and improve distribution and promotional systems in a more structured manner to enhance sales volume. Additionally, the findings contribute to the existing literature on marketing mix and MSMEs, particularly in the context of emerging markets
Marketing Management and Consumer Behavior
Copyright (c) 2025 Nyamin Sucipto, Otto R. Payangan, Hasrullah Liong Misi (Author) https://creativecommons.org/licenses/by/4.0
From Tradition to Transformation: The Mediating Role of Entrepreneurial Learning and Digital Readiness in Leveraging Socio-Cultural Capital for Innovation
Purpose: This study aims to examine how socio-cultural capital influences innovation among micro, small, and medium enterprises (MSMEs) in South Sulawesi through the mediating roles of entrepreneurial learning and digital readiness. The research seeks to clarify how cultural values and learning dynamics interact to shape digital and innovative capabilities within emerging market contexts. Research Design and Methodology: A quantitative approach was employed using Structural Equation Modeling Partial Least Squares (SEM–PLS) to test a double-mediation model. Data were collected from 300 MSME owners across five regencies in South Sulawesi Makassar, Gowa, Maros, Bone, and Wajo representing diverse socio-cultural and economic landscapes. The constructs were measured using validated indicators adapted from prior studies, and data were analyzed using SmartPLS 4 to assess both measurement and structural models. Findings and Discussion: The results reveal that socio-cultural capital indirectly enhances innovation through entrepreneurial learning and digital readiness. Entrepreneurial learning serves as a bridge between traditional values and digital transformation, while digital readiness translates learning outcomes into innovative practices. This indicates that innovation in culturally embedded settings arises not merely from technology adoption but from the dynamic interplay of culture, learning, and digital adaptation. Implications: The study emphasizes the need for policy and managerial interventions that integrate cultural values into innovation strategies. Strengthening culturally rooted learning ecosystems and promoting digital literacy can enhance MSME competitiveness and sustainability in emerging regions.
General Management and Strategic Management
Copyright (c) 2025 Muliyadi Hamid, Ilham Safar , Wahyu Wahyu , Ramlawati Ramlawati , Nasyirah Nurdin (Author) https://creativecommons.org/licenses/by/4.0
The Role of Social Media Marketing Management in Building Brand Awareness : An Empirical Study in the Digital Economy
Purpose: This study investigates the role of social media marketing management in building brand awareness in the digital economy. Specifically, it examines the influence of effective social media marketing activities on consumer brand recognition and recall across major digital platforms. Research Design and Methodology: This study employed a quantitative approach using a cross-sectional survey design. Data were collected from 200 active social media users who follow brand accounts on platforms such as Instagram, TikTok, Facebook, and YouTube. The sampling technique used purposive sampling, and data were gathered through structured questionnaires. The study examined one independent variable, namely social media marketing management, which consists of content quality, interaction, consistency, and responsiveness, and one dependent variable, namely brand awareness, which includes recognition, recall, top-of-mind awareness, and familiarity. Data analysis techniques included descriptive statistics, validity and reliability tests, and regression analysis. Findings and Discussion: The results indicate that social media marketing management has a positive and significant effect on brand awareness. Effective management of social media activities enhances consumer recognition, recall, and familiarity with brands. In particular, structured content and active interaction were identified as the key factors influencing brand awareness in the digital environment. Implications: This study provides practical insights for organizations and marketers in optimizing social media strategies to strengthen brand awareness in the digital economy. The findings also contribute to the marketing management literature by emphasizing the importance of consistent and interactive digital communication. Future research is recommended to include additional variables and broader samples to obtain more comprehensive results.
Copyright (c) 2025 Abdullah B, Wahyuni Ekasasmita, Irwan Irwan (Author) https://creativecommons.org/licenses/by/4.0
Tax Planning, Income Tax Expenses, and Banking Equity
Purpose: This study aims to analyze the effect of Tax Planning and Income Tax Expenses on the equity of banking companies listed on the Indonesia Stock Exchange for the period 2019–2023. The focus of this study is to examine the extent to which taxation strategies can influence a company's capital structure, particularly its equity component. Research Design and Methodology: This study employs a quantitative, causal-comparative design. The population in this study comprises all companies in the banking sub-sector, and the sample was selected using purposive sampling, yielding 8 companies that met specific criteria. The data used are secondary, obtained from annual financial reports. Data analysis techniques include descriptive statistics, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination (R²), all conducted in SPSS version 27. Findings and Discussion: The analysis results show that Tax Planning and Income Tax Expenses have a positive and significant effect on Equity, both partially and simultaneously. This proves that optimal management of taxation aspects can increase the equity value of banking companies. Implications: The practical implications of this study indicate that companies need to integrate tax-planning strategies and income-tax expense management into their long-term financial policies to strengthen their capital position and increase their attractiveness to investors.
Copyright (c) 2025 Riyans Ardiansyah, Roni Padliansyah, Rudy Bin Ansar, Lim Ming Fook (Author) https://creativecommons.org/licenses/by/4.0
The Relationship Between Macroeconomic Variables and Employment Opportunities in Urban Areas
Purpose: This study aims to analyze the impact of wage levels, inflation, economic growth, and investment on employment opportunities in Makassar, thereby providing an empirical understanding of the key factors influencing labor market dynamics in the region. Research Design and Methodology: This study employs a quantitative approach using multiple linear regression. Secondary data were obtained from the Central Statistics Agency (BPS) of Makassar City, covering ten years. The analysis involved a series of classical assumption tests and regression coefficient estimations to examine the effect of each independent variable on employment opportunities. Findings and Discussion: The results of the study indicate that wage levels have a significant negative effect on employment opportunities, meaning that wage increases tend to reduce labor absorption. Inflation does not have a significant effect on employment opportunities. Economic growth has been shown to have a significant positive effect, meaning that increased economic activity drives job creation. Meanwhile, the level of investment does not have a significant effect, indicating that current investment is not yet fully oriented toward labor-intensive sectors. Implications: These findings guide local governments in formulating balanced wage strategies, maintaining price stability, promoting inclusive economic growth, and directing investment toward productive sectors that expand employment opportunities.
Copyright (c) 2025 Muhammad Ashary Anshar, Sulkipli Sulkipli, Aminuddin Hamdat, Fauziah Fauziah (Author) https://creativecommons.org/licenses/by/4.0
Exploring Styrofoam Box Consumer Preferences, Experiential Marketing Perspectives, and Their Impact on Purchase Decisions
Purpose: This study aims to analyze consumer preferences regarding the use of styrofoam box packaging as an alternative to wooden box packaging and to examine the influence of experiential marketing dimensions, including sensory, emotional, and cognitive elements, on perceived product quality and purchasing decisions. Research Design and Methodology: This research employed a quantitative explanatory approach using Structural Equation Modeling (SEM). Data were collected through a structured questionnaire distributed to 100 consumers using styrofoam box packaging. The analysis focused on examining the relationships among consumer knowledge, reference groups, perceived quality, perceived price, experiential marketing, and purchasing decisions. Findings and Discussion: The findings indicate that consumer knowledge, reference groups, perceived quality, perceived price, and experiential marketing have significant positive effects on purchasing decisions. In addition, styrofoam box packaging positively influences consumer purchase decisions due to its practicality, affordability, and ability to provide effective product protection compared to wooden box packaging. The study also demonstrates that experiential marketing plays an important role in strengthening consumer perceptions and enhancing product competitiveness. These findings contribute to the packaging and marketing literature by emphasizing the relevance of experiential marketing dimensions within SEM analysis in understanding consumer behavior toward alternative packaging solutions. Implications: The results provide practical insights for packaging manufacturers and marketers in developing innovative, cost-effective, and consumer-oriented packaging strategies. Future studies are recommended to explore additional variables, broader consumer segments, and comparative analyses with environmentally friendly packaging alternatives.
Copyright (c) 2025 Tasrik Hasrat, Budiandriani Budiandriani, Khairina Rosyadah (Author) https://creativecommons.org/licenses/by/4.0
Collaborative Sustainable Development Strategy
Sustainability pressures in agricultural value chains are no longer distant policy discussions. They now influence how firms organize sourcing, production, and distribution on a daily basis. In Indonesia’s cocoa sector, these pressures go beyond compliance. Firms are increasingly required to embed environmental and social considerations into their operational decisions if they wish to maintain market access and competitiveness. This study examines how Dynamic Sustainable Supply Chain Capabilities (DSSCC) relate to Sustainable Business Performance (SBP) and whether a Collaborative Sustainable Development Strategy (CSDS) serves as the mechanism linking the two. Survey data were collected from 40 downstream bean-to-bar cocoa firms and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal a clear pattern. DSSCC strongly supports the formation of CSDS, indicating that leadership commitment, sustainable sourcing, responsible processes, sustainable delivery systems, technology management, and social capability create the internal conditions necessary for collaboration. However, DSSCC does not directly improve SBP. Performance gains emerge when these capabilities are enacted through structured collaboration. CSDS fully mediates the relationship between DSSCC and SBP, suggesting that sustainability outcomes improve when firms work closely with farmers, buyers, communities, and regulators rather than relying solely on internal initiatives. The study draws on the Resource-Based View, Dynamic Capabilities Theory, Stakeholder Theory, and Institutional Theory to frame sustainability transitions as relational processes that unfold across value chains. The findings underline a practical implication: strengthening internal capability is important, but sustainable performance depends on how effectively firms translate that capability into collective action.
Dynamic Sustainable Supply Chain Capabilities
Copyright (c) 2025 Asni Mustika Rani, Agus Rahayu, Lili Adi Wibowo, Alfira Sofia, Umari Abdurrahim Abi Anwar (Author) https://creativecommons.org/licenses/by/4.0
When Markets Are Social Institutions: Moral Economy and Symbolic Capital in the Buffalo Trade at Bolu Market, Toraja ?
Purpose: This study examines the process of purchasing decisions and buffalo price determination in the Bolu Animal Market, Toraja Utara, through the perspective of Economic Sociology Research Design and Methodology: The research aims to analyze how economic practices in the traditional livestock market are embedded within social relations, cultural values, and local power structures. This study employed a qualitative approach with a case study design. Data were collected through participant observation, in-depth interviews with traders, buyers, and traditional leaders, as well as supporting documentation. The data were analyzed thematically using the concepts of social embeddedness proposed by Mark Granovetter, moral economy by Karl Polanyi, and social and symbolic capital by Pierre Bourdieu. Findings and Discussion: The findings reveal that purchasing decisions and buffalo price formation are not solely determined by economic rationality or market mechanisms. Instead, these processes are strongly influenced by symbolic values, family prestige, social legitimacy, and customary obligations within Torajan culture. Buffalo characteristics, such as physical appearance, gender, and symbolic markings, interact with social status and actor networks in shaping market transactions. These findings imply that traditional markets should be understood as socio-cultural institutions embedded in local social structures. Implications: The study also highlights the importance of economic sociology perspectives in explaining the dynamics of traditional markets and recommends further research on the transformation of indigenous markets in the context of modernization and commercialization.
Copyright (c) 2025 Isak Pasulu, Elisabet Pali (Author) https://creativecommons.org/licenses/by/4.0
Marketing Management and Consumer Behavior Perspective on Customer Satisfaction: The Role of Service Quality and Brand Image in Modern Retail
This study examines the determinants of customer satisfaction in modern retail by analyzing the roles of service quality and brand image within a competitive Indonesian context. The research aims to evaluate the partial and simultaneous effects of these variables on customer satisfaction while highlighting their complementary contributions. A quantitative explanatory approach was employed using a cross-sectional survey of 100 customers at a modern retail outlet in Medan. Data were collected through structured questionnaires and analyzed using multiple linear regression with visit frequency as a control variable. The findings reveal that service quality and brand image both have positive and statistically significant effects on customer satisfaction, with brand image demonstrating a relatively stronger influence. Simultaneously, both variables explain a substantial proportion of variance, indicating that customer satisfaction is shaped by the integration of functional service performance and symbolic brand perceptions. This study implies that retail firms must adopt integrated strategies that enhance service delivery while strengthening brand credibility and emotional engagement. The novelty lies in combining service quality and brand image within a single empirical model at the retail outlet level while incorporating behavioral control variables, offering a more holistic and context-specific understanding of customer satisfaction in modern retail environments today.
Copyright (c) 2025 Mery Lani Purba, Yuni Hutagalung, Yuni Hutagalung, Roberto Roy Purba (Author) https://creativecommons.org/licenses/by/4.0
Enhancing Talent Attraction and Retention Through Strategic Recruitment Policy Innovation in Modern Organizations
This study examines how strategic recruitment policy innovation enhances talent attraction and retention in modern organizations facing rapid digital, demographic, and competitive shifts. As firms confront increasing skill shortages and dynamic workforce expectations, innovative recruitment policies—such as data-driven hiring, employer branding optimization, candidate experience enhancement, and competency-based selection—are viewed as critical drivers of organizational talent outcomes. Using a mixed-method approach involving survey responses from 328 HR professionals and interviews with 22 recruitment managers across technology, financial services, and public-sector organizations, the findings reveal that recruitment innovation significantly improves talent attraction, with employer branding and digital recruitment platforms acting as the strongest predictors. Retention is positively influenced by personalized onboarding systems, transparent career pathways, and alignment between organizational values and candidate expectations. Additionally, digital recruitment analytics moderates the relationship between policy innovation and overall recruitment effectiveness. The study offers practical insights for HR leaders to redesign recruitment frameworks that integrate technology, human-centered design, and strategic workforce planning to strengthen long-term talent sustainability.
Knowledge Management and Organizational Learning
Copyright (c) 2025 Moh. Zulkifli Murfat, Dilshodbek A. Rakhimov (Author) https://creativecommons.org/licenses/by/4.0
The Dynamics of Remote Work Culture: How Psychological Well-Being and Digital Collaboration Tools Shape Employee Productivity
This study explores how psychological well-being and digital collaboration tools interact to influence employee productivity within remote work environments. As remote and hybrid work models become increasingly normalized, organizations must understand the human–technology dynamics that drive sustainable performance. Using a quantitative approach with data from 462 remote employees across technology, education, and service sectors, this research applies structural equation modeling to examine direct and mediated relationships among work stress, digital overload, collaboration-tool usability, communication quality, and productivity outcomes. Findings reveal that psychological well-being significantly predicts productivity, with work engagement acting as a partial mediator. Digital collaboration tools also demonstrate a strong positive effect on productivity, particularly when usability, responsiveness, and synchronization are high. Furthermore, effective digital collaboration moderates the negative effects of stress and communication breakdowns. The study highlights the need for organizations to strategically manage digital ecosystems while supporting employee mental health to maximize performance in remote contexts.
International Business and Global Management
Copyright (c) 2025 Michael Mncedisi Willie, Aarav R. Menon (Author) https://creativecommons.org/licenses/by/4.0
Sustainable Supply Chain Resilience: Analyzing the Effects of Green Innovation and Circular Economy Practices in Emerging Markets
This study examines how green innovation and circular economy (CE) practices influence sustainable supply chain resilience (SCR) in emerging-market firms. Drawing on dynamic capabilities and resource-based perspectives, we propose and test a model where green innovation (product, process, and organizational) directly enhances SCR and indirectly does so by promoting circular practices (reverse logistics, reuse/remanufacturing, and eco-design). Using survey data from 438 managers across manufacturing and fast-moving consumer goods (FMCG) firms in three emerging economies, structural equation modeling shows that: (1) green innovation has a significant positive effect on SCR; (2) circular economy practices mediate the relationship between green innovation and SCR; and (3) digitalization (supply-chain analytics / Industry 4.0 tools) strengthens the effect of circular practices on resilience. The findings imply that firms in emerging markets can build both sustainability and robustness by combining green R&D, circular operational routines, and targeted digital investments. Practical recommendations include phased CE adoption (start with reverse logistics and eco-design), capability building for green innovation, and policy incentives to de-risk circular investments. This research contributes an integrated empirical view linking innovation, CE practices, and resilience in contexts where resource constraints and institutional barriers matter.
Operations Management and Supply Chain Management
Copyright (c) 2025 Rohan K. Mehta, Andul Haris (Author) https://creativecommons.org/licenses/by/4.0
Understanding Consumer Trust Formation in Social Commerce: The Impact of Influencer Credibility and Algorithmic Transparency
This study investigates how consumer trust is formed in social commerce environments through two primary drivers: influencer credibility and algorithmic transparency. As social commerce increasingly shapes online purchasing behavior, understanding the psychological mechanisms behind trust becomes essential for digital marketers, platforms, and businesses. Using a quantitative approach with 412 respondents from active social commerce users, the findings reveal that influencer credibility—comprising expertise, authenticity, and social attractiveness—significantly enhances consumer trust and purchase intention. Furthermore, algorithmic transparency, including clarity of recommendation logic and perceived fairness of content distribution, moderates the relationship between influencer credibility and trust formation. The results underscore the importance of transparent platform practices and credible influencer partnerships in improving consumer confidence and reducing perceived risk. This research contributes to the growing literature on digital trust-building while offering practical insights for social commerce platforms to design more ethical, transparent, and user-centered recommendation ecosystems.
Copyright (c) 2025 Aarav R. Sharma (Author) https://creativecommons.org/licenses/by/4.0
The Role of AI-Driven HR Analytics in Enhancing Employee Performance and Decision-Making in Retail Industries
Purpose: of this research is to analyze both the direct effect of AI-driven HR analytics on employee performance and its indirect effect through decision-making quality as a mediating mechanism Research Design and Methodology: Using a quantitative explanatory research design, data were collected through a structured questionnaire from retail employees and supervisors in organizations that utilize AI-supported HR systems. A purposive sampling technique was employed, and the data were analyzed using Structural Equation Modeling (SEM). Findings and Discussion: AI-driven HR analytics has a significant positive effect on employee performance and decision-making quality. Furthermore, decision-making quality significantly influences employee performance and partially mediates the relationship between AI-driven HR analytics and employee performance. These results suggest that the performance benefits of AI-driven HR analytics are realized primarily when analytics insights are effectively integrated into managerial decision-making processes. The study contributes to the growing literature on people analytics by highlighting the importance of decision quality as a key explanatory mechanism, particularly in retail contexts. Practically, the findings provide insights for retail managers and policymakers to strengthen analytical capability, managerial literacy, and governance frameworks to maximize the value of AI-driven HR analytics. Implications: Future research is recommended to explore longitudinal effects and additional contextual moderators.
Human Resource Management and Human Capital Development
Copyright (c) 2025 Abdul Syukur (Author) https://creativecommons.org/licenses/by/4.0
Effective Production Planning and Scheduling: Literature Review
This study investigates the integration of production planning and scheduling by leveraging advanced technologies such as machine learning, data analytics, and Industry 4.0 innovations to enhance operational efficiency and responsiveness in manufacturing. Employing a mixed-method approach, this research combines quantitative analysis of empirical data with qualitative insights from industry case studies. The study evaluates the effectiveness of advanced planning and scheduling (APS) systems through real-world data and stakeholder interviews, focusing on industries implementing or implementing Industry 4.0 technologies. The findings demonstrate that integrating production planning and scheduling significantly improves resource utilization, reduces lead times, and enhances adaptability to dynamic manufacturing environments. Machine learning and data analytics provide potent predictive and adaptive decision-making tools, while Industry 4.0 technologies enable real-time monitoring and control. These results confirm the hypothesis that advanced APS systems outperform traditional methods in managing variability and uncertainty, aligning with existing theories and expanding on previous research. This study contributes valuable insights into the scientific understanding and practical application of advanced production planning and scheduling techniques. The research highlights the transformative potential of integrating machine learning, data analytics, and Industry 4.0 technologies, offering a comprehensive framework for manufacturers. Despite its limitations, the study provides a foundation for future research to explore broader contexts and long-term impacts, guiding further enhancements in manufacturing efficiency and competitiveness.
Advanced Planning and Scheduling Systems
Copyright (c) 2024 Duta Mustajab (Author) https://creativecommons.org/licenses/by/4.0
Global Supply Chains and Economic Interdependencies: A Literature Study
This study investigates the influence of global supply chain configuration on economic dependence in an increasingly globally connected world. This study uses a qualitative research design with a literature analysis method to combine insights from supply chain management, international economics, and resilience studies. The findings of this study show that integrating digital technology in supply chains increases resilience. However, there are still challenges in managing the impact of supply chain disruptions on regional and global economic dependencies. The implications of this research include recommendations for developing sustainable supply chains, adjusting trade policies, and improving resilience strategies in the face of supply chain disruptions. This research contributes by bringing together theory and practical application to understanding how supply chain configuration affects economic outcomes in the era of globalization.
Copyright (c) 2024 Andri Irawan (Author) https://creativecommons.org/licenses/by/4.0
Public Sector Innovations and Economic Stability: A Literature Review
This literature review investigates the relationship between public sector innovations and economic stability, focusing on initiatives in public financial management, digital governance, and policy innovations. Utilizing a qualitative research design, it synthesizes insights from existing scholarly works to identify key innovations such as performance-based budgeting, accrual accounting, and e-government, which enhance efficiency, transparency, and accountability in governance. The findings reveal that these innovations significantly contribute to economic stability by optimizing resource allocation, reducing fiscal risks, and fostering sustainable growth. However, implementing such innovations faces challenges, including bureaucratic resistance, political constraints, and organizational inertia. Overcoming these obstacles requires proactive strategies such as capacity building, fostering collaboration, and incentivizing innovation within the public sector. The discussion emphasizes the importance of aligning innovation strategies with broader economic goals, leveraging evidence-based decision-making, and fostering public-private partnerships to enhance the effectiveness of innovations. The implications suggest that governments must adopt a strategic, coordinated approach to fully leverage public sector innovations for long-term economic stability and societal advancement, thereby ensuring resilience and prosperity.
Copyright (c) 2024 Muh Yamin, Yaya Sonjaya, Entis Sutisna (Author) https://creativecommons.org/licenses/by/4.0
Enhancing Customer Service Performance through Technological Integration, Human Capital Development, and Multi-Channel Operations:
This study investigates effective customer service improvement strategies within an operations management framework, with particular emphasis on technological integration, employee capability development, multi-channel service systems, and systematic utilization of customer feedback. A mixed-methods research design was employed to ensure methodological rigor, combining quantitative survey data and qualitative interview insights. The sample comprised 200 customer service managers and frontline employees representing diverse industry sectors. Quantitative data were analyzed using descriptive and inferential statistical techniques, while qualitative data were examined through thematic analysis to capture deeper operational perspectives. The findings demonstrate that the integration of artificial intelligence and customer relationship management (CRM) systems significantly enhances service efficiency, responsiveness, and overall customer satisfaction. Furthermore, comprehensive and continuous employee training emerges as a critical enabler for maximizing technological benefits and addressing increasingly complex customer expectations. The study also highlights that effective multi-channel service delivery depends on platform integration and employee readiness to ensure service consistency across touchpoints. Additionally, the strategic collection and application of customer feedback play a vital role in strengthening customer trust, loyalty, and long-term engagement. Importantly, aligning customer service initiatives with broader organizational objectives enhances strategic coherence and operational performance. This study offers a holistic and empirically grounded framework for improving customer service operations, contributing valuable insights to both academic discourse and managerial practice in contemporary service management.
Copyright (c) 2024 Andi Irsani Yusri (Author) https://creativecommons.org/licenses/by/4.0
Application of Monetary Economics in Shaping Financial Market Dynamics
This study explores the role of monetary economics in shaping financial market dynamics by examining how monetary policy decisions influence market behavior. Drawing on established theories in monetary transmission and financial economics, the study focuses on key policy-related factors, including interest rate adjustments, inflation expectations, and central bank communication strategies. A qualitative research design is employed through a comprehensive review of seminal and contemporary literature to synthesize theoretical perspectives and empirical findings. The analysis demonstrates that monetary policy plays a critical role in shaping market sentiment, risk-taking behavior, and asset price movements, particularly under conditions of heightened economic uncertainty. The study further discusses the concept of the “Greenspan Put” as an illustration of how perceived central bank interventions can affect investor expectations and market discipline. Emphasis is placed on the importance of transparent and credible communication by central banks in reducing information asymmetry, managing expectations, and mitigating excessive market volatility. The findings suggest that monetary policy effectiveness extends beyond traditional macroeconomic outcomes and significantly influences financial market stability. This study contributes to the literature by integrating monetary economics and financial market analysis, offering insights into the broader implications of policy actions. The research highlights the need for policymakers to account for behavioral and market-based responses when designing monetary policy frameworks to support long-term financial stability and sustainable economic growth.
Copyright (c) 2024 Imran Tajuddin, Tria Haryuni Dammar (Author) https://creativecommons.org/licenses/by/4.0
Linking Fiscal Policy to Economic Stability through Financial Sustainability
This study analyzes the role of fiscal policy and financial sustainability in enhancing economic stability, with a particular focus on developing economies facing fiscal constraints and macroeconomic uncertainty. The study aims to identify key dimensions of fiscal sustainability and examine how proactive fiscal policies, institutional reforms, and evidence-based strategies contribute to economic resilience. A qualitative systematic literature review (SLR) approach was employed by synthesizing empirical and theoretical studies published since 2018. Relevant peer-reviewed journal articles, policy reports, and institutional publications were analyzed to develop a multidimensional framework explaining the interaction between fiscal policy instruments and financial sustainability. The findings indicate that fiscal discipline, efficient and equitable taxation, and prudent public debt management are fundamental to maintaining financial sustainability. Proactive fiscal mechanisms, including automatic stabilizers and countercyclical spending, play a critical role in mitigating economic shocks and stabilizing macroeconomic performance during periods of crisis. However, developing economies continue to face significant challenges, such as limited fiscal space, weak institutional capacity, governance inefficiencies, and heavy reliance on external debt, which reduce the effectiveness of fiscal interventions. This study highlights the importance of institutional reforms to enhance fiscal transparency, strengthen public financial management, and improve accountability in order to build public trust and investor confidence. The research contributes to fiscal policy literature by offering an integrated framework linking fiscal sustainability and economic stability, while providing policy-relevant insights to support sustainable economic growth and long-term financial resilience.
Copyright (c) 2024 Muslim Muslim, Muh. Fadhel G Bata Ilyas, Amar Sani (Author) https://creativecommons.org/licenses/by/4.0
Management Audit as a Control Mechanism for Enhancing the Effectiveness of Human Resource Functions
This study aims to examine the implementation of management audits as a control mechanism for evaluating the effectiveness of human resource (HR) functions within an organizational context. Using a qualitative research design with a descriptive approach, this study focuses on a case analysis conducted at a manufacturing company in Indonesia. The informants consisted of members of the top management team who were directly involved in strategic decision-making and human resource management. Data were collected through in-depth interviews, direct observation, and document analysis, utilizing primary data obtained from key informants to ensure data credibility and contextual accuracy. The findings reveal that, out of ten HR functions assessed, eight functions were implemented effectively, including recruitment, employee training and development, career planning and development, performance appraisal, compensation and rewards, industrial relations, occupational health and safety, and employee creativity development. However, two critical HR functions—human resource planning and employee selection and placement—were found to be inadequately implemented and lacked systematic procedures aligned with organizational needs. These deficiencies indicate potential risks to long-term workforce sustainability and organizational performance. This study highlights the strategic role of management audits in identifying strengths and weaknesses within HR functions and in supporting continuous organizational improvement. The findings contribute to the literature on management auditing and human resource governance by providing empirical evidence on how audit practices can enhance HR function effectiveness. Practically, the study offers managerial insights for organizations to strengthen HR governance and align HR strategies with business objectives to improve overall organizational effectiveness.
Leadership, Change Management, and Decision-Making
Copyright (c) 2024 Fitria Ananda, Idil Rakhmat Susanto , Ainun Arizah (Author) https://creativecommons.org/licenses/by/4.0
Understanding Police Performance: The Mediating Effect of Work Motivation on the Relationship between Work Environment, Compensation, and Performance
Police institutions play a critical role in maintaining public security, social order, and law enforcement effectiveness. The performance of police officers is therefore a key indicator of institutional success in managing criminal cases and ensuring public safety. This study aims to examine the effects of work environment and compensation on police performance, with work motivation serving as a mediating variable. A quantitative research design grounded in the positivist paradigm was employed. Data were collected through a structured questionnaire distributed to 94 police officers of a regional police department in South Sulawesi, Indonesia. The data were analyzed using path analysis to assess both direct and indirect relationships among variables. The findings reveal that the work environment has a significant positive effect on work motivation, while compensation also significantly influences motivation. Furthermore, both work environment and compensation have significant direct effects on police performance. Work motivation is found to significantly enhance performance and to mediate the relationships between work environment, compensation, and police performance. These results highlight the importance of creating a supportive work environment and implementing fair compensation systems to strengthen motivation and improve performance in law enforcement organizations. The study contributes to the literature on public sector performance by emphasizing the strategic role of motivational mechanisms in enhancing police effectiveness.
Copyright (c) 2023 https://creativecommons.org/licenses/by/4.0
Service Quality, Facilities, and Customer Satisfaction in Public Health Services: The Mediating Role of Individual Emotions
This study examines the role of product innovation and marketing strategies in enhancing the competitiveness of micro, small, and medium-sized enterprises (MSMEs) operating in the confectionery sector. Employing a qualitative descriptive research design, the study draws on primary data collected through in-depth interviews, direct observations, and documentation analysis involving business owners and key stakeholders of Bundang’s Sweet and Sour Candy MSMEs. The findings reveal that continuous product innovation particularly the development of diverse flavor variants and more attractive, functional packaging significantly increases consumer interest and strengthens product differentiation in a highly competitive market. In addition, the adoption of digital-based marketing strategies, including the use of social media platforms and online marketplaces, has proven effective in expanding market reach and improving brand visibility. The study further demonstrates that the integration of product innovation and targeted marketing strategies creates a synergistic effect that enhances competitive advantage and supports sustainable market growth. These results highlight the strategic importance of aligning innovation capabilities with digital marketing practices to improve MSME resilience and performance. This research contributes to the literature on MSME competitiveness by providing empirical insights into how innovation-driven products and digital marketing can jointly strengthen market positioning. Practically, the findings offer valuable guidance for MSME practitioners and policymakers in formulating strategies to enhance competitiveness in increasingly dynamic and competitive business environments.
Copyright (c) 2024 Umar Syarifuddin, Harlina Liong (Author) https://creativecommons.org/licenses/by/4.0
Integrating Bugis Cultural Values of Sipakatu, Sipakalebbi’, and Sipakainge’ into the Professional Code of Ethics for Accountants
This study aims to integrate Bugis cultural values Sipakatu, Sipakalebbi’, and Sipakainge’ into the professional code of ethics for accountants. Accountants’ ethical behavior plays a crucial role in determining the quality and reliability of financial reporting. Therefore, internalizing local ethical values may strengthen accountants’ commitment to professional standards and ethical conduct. This study employs a literature review method by analyzing 20 relevant scholarly articles retrieved from Google Scholar that align with the research objectives. The findings indicate that the principles of mutual humanization (Sipakatu), mutual respect (Sipakalebbi’), and mutual moral reminder (Sipakainge’) are highly relevant to the ethical dimensions of the accounting profession. These values contribute to fostering a harmonious and productive professional environment, enhancing motivation and performance through recognition of achievements, and ensuring accountability and compliance with ethical standards through continuous moral guidance. Accordingly, the integration of Bugis cultural values into the professional code of ethics for accountants requires systematic internalization within individual accountants to support ethical decision-making and professional integrity.
Copyright (c) 2024 Wina Ayudia Akbar, Febrina Nur Ramadhani, Lukman Dahlan (Author) https://creativecommons.org/licenses/by/4.0
How Electronic Word of Mouth and Service Quality Shape Tourists’ Visit Decisions in Agro-Educational Tourism ?
Understanding tourists’ visit decisions in the digital era is increasingly important for destination competitiveness, particularly within emerging agro-educational tourism. This study examines the influence of electronic word-of-mouth (e-WOM) and service quality on tourists’ visit decisions at Mabda Islam Agro Edu Park, Indonesia. A quantitative research approach was employed using a survey method, with primary data collected through structured questionnaires distributed to visitors. The study applied a census sampling technique to capture comprehensive visitor perceptions. Data were analyzed using inferential statistical techniques to assess both the individual and joint effects of the proposed variables. The findings indicate that electronic word-of-mouth has a positive and significant influence on tourists’ visit decisions, highlighting the critical role of online information and peer-generated content in shaping travel-related behavior. In addition, service quality was found to positively and significantly affect visit decisions, underscoring the importance of service performance and visitor experience in tourism destinations. The results further confirm that electronic word-of-mouth and service quality simultaneously contribute to tourists’ decision-making processes. This study extends tourism marketing and consumer behavior literature by providing empirical evidence from an agro-educational tourism context in a developing destination. Practically, the findings offer insights for destination managers to strategically manage digital communication and service quality to enhance tourist attraction and sustain competitive advantage.
Copyright (c) 2024 Amri May Maulana Sidik, Evi Lutfia (Author) https://creativecommons.org/licenses/by/4.0
Pengaruh Kepemimpinan Transformasional, Kepuasan Gaji dan Komitmen Organisasi terhadap Turnover Intention
Pengaruh Kepemimpinan Transformasional, Kepuasan Gaji dan Komitmen Organisasi Terhadap Turnover Intention (Studi Pada Karyawan Pt. Berau Coal)” Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan transformasional, kepuasan gaji dan komitmen organisasi terhadap turnover intention pada karyawan PT. Berau Coal. Dalam penelitian ini sampel berjumlah 96 responden yang dipilih menggunakan metode purposive sampling. Penelitian ini termasuk dalam penelitian kuantitatif. Analisis data menggunakan regresi berganda dengan menggunakan software IBM SPSS 19. Berdasarkan analisis yang telah dilakukan diperoleh hasil bahwa variabel kepemimpinan transformasional, kepuasan gaji dan komitmen organisasi berpengaruh negatif sigfikan terhadap turnover intention.
Copyright (c) 2024 Jenita Sumari, Marlina Malino (Author) https://creativecommons.org/licenses/by/4.0
How Strategic Management Information Systems Drive Business Performance and Business Success ?
In the era of globalization, rapid business growth demands continuous innovation to maintain competitiveness and ensure long-term sustainability. Both formal and informal business sectors increasingly rely on management information technology as a strategic resource to enhance operational efficiency and achieve business success. This study aims to identify the key criteria for selecting appropriate management information technology, examine the inhibiting factors affecting its implementation, and formulate effective implementation strategies that support business performance. A descriptive research design was employed to provide a comprehensive overview of current practices in the adoption of management information technology across business organizations. Data were collected through systematic observation and analysis of relevant organizational practices and existing literature. The findings reveal that the successful implementation of management information technology is influenced by several critical factors, including technological compatibility, organizational readiness, human resource capabilities, and management commitment. Furthermore, inadequate infrastructure, resistance to change, limited technical expertise, and insufficient strategic planning were identified as major barriers to effective implementation. The study demonstrates that the application of well-planned and context-appropriate implementation strategies significantly enhances organizational effectiveness, supports informed decision-making, and improves overall business performance. These results underscore the importance of aligning technological initiatives with organizational goals and strategic planning. This research contributes to the growing body of knowledge on management information technology by providing practical insights for business managers and decision-makers seeking to leverage technology as a driver of sustainable business success.
Organizational Behavior and Organizational Development
Copyright (c) 2024 Jeffry Lim (Author) https://creativecommons.org/licenses/by/4.0